Customer Services

Delivery to France

Delivery to France

Delivery costs

 

Delivery type/Carrier Delivery time (in working days) Total amount of the order Delivery cost
       
Colissimo 4 €0.00 to €30.00 € 2.99
    From €30.00 Free
       
Mondial Relay 4 €0.00 to €30.00 € 2.99
  4 From €30.00 Free
       
Kiala 6 No minimum spend € 4.99
       
DHL (Guaranteed Next Day delivery) 1 No minimum spend € 6.99

NOTE:

We sadly do not deliver to French Overseas Departments and Territories.

Delivery costs and information regarding deliveries to Corsica are detailed in the section Delivery to the other francophone countries.

 

 

Delivery to your home or workplace

 

COLISSIMO

Your parcel is delivered to your home or workplace within 4 working days after despatch. If you are away or if the parcel cannot be left in your letterbox, a notice will be left allowing you to collect the parcel from your usual local Post Office. You can track the parcel by using the following link: http://www.colissimo.fr/particuliers/home.jsp.

 

 

Delivery at a collection point

 


MONDIAL RELAY

Your parcel when and where it suits you! You parcel is made available at the selected collection point among the 5,000 collection points available in France within 5 working days after despatch. Track your parcel at: http://www.mondialrelay.fr/suivi-de-colis/. You’ll be informed of the arrival of your parcel at the collection point by email or text message. One proof of identity must be presented on collection (2 proofs of identity when the collection is made by a third party). The parcel will be kept for 14 days at the collection point.

We do not offer a returns service via Mondial Relay. If you wish to return your order, please use our standard returns procedure.

 

KIALA

Your parcel when and where it suits you! You parcel is made available at the selected collection point among the 7 000 Kiala collection points within 5 working days after despatch. Track your parcel at https://www.kiala.fr/tnt. You’ll be informed of the arrival of your parcel at the collection point by email or text message. One proof of identity must be presented on collection (2 proofs of identity when the collection is made by a third party). The parcel will be kept for 14 days at the collection point.

We do not offer a returns service via Kiala. If you wish to return your order, please use our standard returns procedure.

 

 

Express delivery (Next Day Guaranteed)

 

DHL

No deliveries on Saturdays.

Next day delivery for all orders of in-stock products before 4:00pm (GMT). If order is placed after 4:00pm (GMT) on Friday, the delivery will be made on the following Tuesday. Signature required. You can track your parcel at http://www.dhl.fr/fr.html. If you are away, a notice will be left in your letterbox. You will then be able to contact DHL to arrange a new delivery at your convenience.

This service is not available for orders of bulky items or for out of stock products.